I had some trouble with the Deviantart print service also.. I cancelled one of my orders once due to various reasons, it was being processed as refunded, and then like a week later i got an email saying it had been shipped, and then they re-opened the closed order and charged my paypal for it. >.< So frusterating, I ended up sending so many different emails to different staff members, they said they would put me through to the supervisor but never did. I sent a big long complain and a couple days later they refunded me and told me to refuse the package once it gets here.

just.. a big frusterating thing that shouldn't have happened.